Flight Change Policy

1. Ticket Modifications
   • Online Changes: Passengers can update their travel itinerary through the "Manage Booking" section on Norse Atlantic’s website. Modifications may include travel dates, flight times, and seat selection. Change fees and any fare differences apply based on the original ticket class.
   • 24-Hour Change Policy: If you book directly with Norse, any modifications made within 24 hours of booking are free, provided the scheduled departure is at least seven days away. This provides flexibility for those who need to adjust travel plans shortly after purchase.
   • Fare Types:
     • Light Fare: This is the most economical fare class. It is non-changeable and non-refundable, ideal for those confident in their travel plans.
     • Classic Fare: Offers a balance of flexibility and value. Changes are allowed for a fee, and fare differences apply. It includes added benefits like a cabin bag and seat selection.
     • Plus Fare: This premium option includes maximum flexibility. Passengers can change their flights without paying a change fee. Only fare differences apply. Plus Fare includes priority boarding, checked baggage, and meal service on long-haul flights.

For Assistance: Passengers experiencing difficulties with the online platform or requiring personal guidance are encouraged to contact the support team at +1 (855) 936-0011 for quick help.

Cancellation Policy

1. 24-Hour Cancellation: Norse allows cancellations within 24 hours of booking for a full refund, as long as the reservation is made at least seven days before departure. This policy helps travelers avoid penalties when changing plans shortly after booking.
2. Refund Eligibility:
   • Plus Fare: Fully refundable up to a few hours before departure. Refunds are typically processed to the original method of payment within a few business days.
   • Classic Fare: Refundable for a cancellation fee. Remaining value may be refunded or issued as travel credit, depending on conditions.
   • Light Fare: Non-refundable under most circumstances. Passengers may forfeit the fare if they cancel, except for applicable taxes and government-imposed fees which may be refundable upon request.
3. Exceptional Circumstances: In the event of significant flight disruptions caused by weather events, operational challenges, or medical emergencies, Norse may waive cancellation fees. Documentation may be required to qualify.

For Assistance: Norse’s customer care is available 24/7 at +1 (855) 936-0011 to assist with cancellation requests, refund processing, and alternative arrangements.

Baggage Policy

1. Carry-On Baggage
   • Allowance:
     • All fare types include one small personal item that must fit under the seat in front of you.
     • Classic and Plus fares include one additional cabin bag stored in the overhead compartment.
   • Size and Weight Limit:
     • Under-seat item: Maximum dimensions of 30 x 20 x 38 cm.
     • Cabin bag: Maximum dimensions of 55 x 40 x 23 cm and a weight limit of 10 kg (22 lbs).
   • Prohibited Items: Liquids over 100ml, sharp objects, and flammable materials are not allowed in carry-on luggage. Ensure items comply with international air travel regulations.
2. Checked Baggage
   • Allowance:
     • Light Fare: No checked baggage included. Available at additional cost.
     • Classic Fare: Includes one checked bag up to 23 kg (50 lbs).
     • Plus Fare: Includes two checked bags, each up to 23 kg (50 lbs).
   • Size Limit: Each bag’s dimensions must not exceed 250 cm (length + width + height).
   • Overweight and Oversize Charges:
     • Bags weighing over 23 kg but under 32 kg incur an additional overweight fee.
     • Bags exceeding size limits may be subject to oversized baggage fees.
   • Special Baggage: Items such as musical instruments, sports gear, or medical devices may require advance notice and are subject to additional fees and handling procedures.

For Assistance: Travelers with special baggage needs or baggage-related issues can call +1 (855) 936-0011 for support.

Additional Services and Support

Norse Atlantic Airways offers more than just flights. Services include seat selection, onboard meals, priority boarding, and Wi-Fi on select routes. These can be pre-booked or added later via the "Manage Booking" portal. For those needing special assistance—such as mobility aid or traveling with infants—Norse provides tailored support with prior notice.

Customer care is central to Norse’s mission. Whether you need help rebooking, filing a baggage claim, or navigating travel regulations, the airline’s dedicated team is ready to assist 24/7 by phone or through the support section of the website. Travelers are encouraged to check the latest policies and travel advisories relevant to their destination.